Delfins is looking for A Guest Experience Manager
Are you an inspiring leader with a passion for delivering exceptional guest experiences? Do you know how to motivate teams, optimize operational processes, and surprise guests with genuine, personalized service? Then we are looking for you!
Guest Experience Manager (Full-time)
Who are you?
You are an energetic, guest-focused leader who enjoys being present on the floor and takes pride in developing people while exceeding guest expectations. You naturally inspire teams, remain calm in a dynamic environment, and are only satisfied when every guest leaves with a smile.
You are:
- A natural leader and coach.
- Hospitable, professional, and service-oriented.
- An excellent communicator with guests, colleagues, and management.
- Solution-focused and able to maintain composure under pressure.
- Detail-oriented with a strong commitment to quality.
- Highly organized and capable of improving operational processes.
- Flexible and willing to work evenings, weekends, and public holidays when required by the operation.
”New faces and new stories every day — that's what makes working at Delfins so enjoyable and diverse.”
- Viggo (Front Office) -
What will you do?
- Lead, coach, and develop the Guest Experience Team.
- Take ownership of the complete guest journey from arrival through departure.
- Maintain a strong and visible presence throughout the resort while actively engaging with guests.
- Create memorable "wow" moments and personalized guest experiences.
- Monitor and continuously improve guest satisfaction, online reviews, and quality scores.
- Personally handle guest complaints, escalations, and complex service requests.
- Coordinate seamless collaboration between Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments.
- Perform the role of Manager on Duty several times per week.
- Develop and implement initiatives that elevate the overall guest experience and differentiate the resort.
What do we ask for?
- MBO+ / Bachelor's level working and thinking ability.
- Degree in Hospitality Management, Hotel Management, or a related field.
- Minimum of three years' leadership experience within hospitality or the hotel industry.
- Experience in Guest Relations and Front Office operations.
- Proven experience coaching, developing, and motivating employees.
- Excellent command of both Dutch and English; Spanish and/or Papiamentu are considered a strong advantage.
What do we offer?
At Delfins, we believe that exceptional guest experiences begin with exceptional employee experiences. That's why we provide a supportive, professional working environment where your well-being and personal development are just as important as delivering outstanding service.
As part of the Hilton family, you'll gain access to a globally recognized hospitality network, including world-class training programs, career development opportunities, and attractive discounts at Hilton hotels worldwide.
In addition, we offer an attractive package of employee benefits, including:
- Participation in a company savings plan.
- Various discounts with partner organizations.
- 20 vacation days per year.
- 50% employee discount on stays at Delfins Beach Resort.
- 25% employee discount at our Food & Beverage outlets.
Our goal is to create an environment where you feel valued, supported, and inspired to grow while being part of a team that strives for excellence every single day.
About Delfins
Delfins Beach Resort Bonaire is one of Bonaire's leading resorts, beautifully located on the Caribbean Sea and renowned for its high-quality facilities, outstanding service, and the award-winning Brass Boer Bonaire restaurant.
As part of the Tapestry Collection by Hilton, we combine the strength of an internationally recognized hotel brand with the unique character and identity of Delfins.
We welcome every guest with genuine hospitality and invite them to experience our resort and the island in all its beauty. Our culture is defined by a relaxed atmosphere, personal attention, and an unwavering commitment to quality.
Our motto: Let's Create Sparkles – Every Day.
Apply now!
Would you like to work in a destination that feels like a vacation while building your career in a high-end hospitality environment? We'd love to hear from you.
Please send your CV and motivation letter to:
werk@delfinsbeachresort.com
Would you like to learn more about this opportunity first? Our HR team will be happy to answer your questions.
Phone: +599 701 7677
Become part of one of the Caribbean's most exclusive beach resorts and help us create unforgettable guest experiences.