Delfins is looking for A front office employee
At Delfins Beach Resort Bonaire, we welcome our guests with open arms. We help them embrace our resort and the island in all its facets. And soon, you might be playing a crucial role in this. Due to the expansion of our team, we are immediately looking for a:
Front Office Employee
Who are you?
We are looking for an enthusiastic team member who strives for excellence and is always willing to go the extra mile, someone who is always looking for improvement. Hospitality and guest focus are your top priorities. You are the first point of contact for our guests, ensuring a warm welcome and being ready to assist them with any questions, issues, or requests. You place the guest at the center of everything you do and ensure that everyone is treated professionally and with understanding. You work well with other departments and aim to exceed our guests’ expectations at all times.
”Every day at Delfins is an opportunity to learn and grow in my role.”
- Adriana (Supervisor, Housekeeping) -
What will you do?
- Greeting guests with a smile.
- Ensuring smooth and seamless check-in and check-out procedures.
- Providing pleasant and professional communication to all guests who contact the resort by phone.
- Handling charges and processing payments for guests.
- Performing common administrative and organizational tasks efficiently and accurately.
- Following up on guest complaints and helping find suitable solutions.
- Providing guests with advice and information about local attractions, restaurants, taxi arrangements, and more.
- Monitoring office supply inventory and placing orders when needed.
What do we ask for?
- You always put the guest first and do everything possible to make their stay carefree.
- Experience in a hotel or hospitality environment is a plus.
- Fluent in Dutch and English; knowledge of Papiamentu or Spanish is an advantage.
- At least MBO/HBO working and thinking level (preferably with a relevant education).
- Ability to work with people from different nationalities and cultural backgrounds.
- Flexibility in working hours, as you will work rotating shifts and weekends.
- You are stress-resistant, remain calm under pressure, and stay friendly and patient in every situation.
- You are naturally well-organized and good at planning and coordinating.
- You can work independently.
What do we offer?
You’ll join a team full of cheerful and motivated colleagues. At Delfins, we take great care of our guests, but just as much of you. We offer a competitive salary and attractive additional benefits. Think of a savings plan, discounts with our partners, and opportunities to grow through the Delfins Academy.
About Delfins
We are proud of Bonaire, and Bonaire is proud of us. Delfins is a resort with its own beach and pier, two large swimming pools, the best restaurants on the island, a large gym, and many more delights. But as Delfins, we also feel a responsibility for our island. We promote local culture and contribute to biodiversity conservation through our Bloom Back Bonaire initiative. Together with our team, we make sure every guest has an unforgettable stay and fully embraces Bonaire.
Apply now!
Come work in a place that feels like a vacation, where there is plenty of attention for your well-being and development. We are an international organization where all nationalities are welcome to apply.
You can apply by sending your motivation letter and CV, preferably combined into one document to werk@delfinsbeachresort.com
Would you like to know more about this position first? Our HR Officer, Suzan, will be happy to tell you more. You can reach her by email or by calling +599 715 5000.